Product-Related Questions
Are your skincare products suitable for all skin types?
- Yes! Our products are formulated for different skin types. Please check the product description for specific recommendations.
Are your products natural and free from harmful chemicals?
- We use high-quality ingredients, and many of our products are free from parabens, sulfates, and harsh chemicals. Check each product for ingredient details.
Can I use your products if I have sensitive skin?
- Many of our products are designed for sensitive skin. However, we recommend doing a patch test before full use.
How long does it take to see results?
- Results may vary depending on the product and your skin type. Most skincare products show results within 2-4 weeks of regular use.
Are your hair care products safe for colored or treated hair?
- Yes! Most of our products are color-safe and free from harsh chemicals. Check individual product descriptions for details.
Do you have anti-aging skincare products?
- Yes! We offer a range of anti-aging serums, creams, and masks that help reduce fine lines and wrinkles.
Can pregnant women use your products?
- Some of our products are safe for pregnancy, but we always recommend consulting your doctor before use.
Customer Support Questions
Do you offer discounts or promo codes?
- Yes! Sign up for our newsletter to receive exclusive offers and discounts.
How can I contact customer service?
- You can reach us via email at [your email], WhatsApp, or our live chat during business hours.
How do I stay updated on new products and promotions?
- Follow us on social media and subscribe to our newsletter for the latest updates!
Returns & Refunds
What is your return policy?
- We accept returns within 7-30 days of delivery, as long as the item is unused and in its original packaging.
Who pays for return shipping?
- If the return is due to a defect or error on our part, we cover the return shipping. Otherwise, the customer is responsible.
When will I receive my refund?
- Refunds are processed within 7 To 30 business days after receiving the returned product.
Order & Shipping Questions
What payment methods do you accept?
- We accept credit/debit cards (Visa, MasterCard), PayPal, and other secure payment options.
How long does shipping take?
- Shipping times vary depending on your location. Standard shipping usually takes 3 days within [country] and 7 days for international orders.
Can I track my order?
- Yes! Once your order is shipped, you’ll receive a tracking number via email.
Do you offer international shipping?
- Yes, we ship to multiple countries. Shipping costs and delivery times depend on your location.
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