Return & Refund Policy

Last Updated: [21-03-2025]

At [LUIXIR], we are committed to providing high-quality skincare and beauty products. As a dropshipping business, we source products directly from trusted suppliers, and we want to ensure your shopping experience is smooth and transparent. Please review the following return and refund policy carefully.

1. Eligibility for Returns
- Returns are accepted within 30 days of receiving your order.
- Products must be unused, unopened, and in the same condition as received, including all original packaging.
- Skincare and beauty products are non-returnable for hygiene reasons unless they are defective or damaged upon arrival.
- Due to the dropshipping nature of our business, returns may be processed directly with our suppliers, and shipping fees for returned items may vary.

2. How to Return an Item
- To initiate a return, please contact our customer support team at [contact email/phone number].
- Provide your order number, a description of the issue, and photos if the product is defective or damaged.
- Our team will assist you in contacting the supplier or guide you through the return process, and may provide a return shipping label if applicable.

3. Refund Process
- Refunds will be processed once we receive the returned items and confirm their condition.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 7-14 business days for the refund to appear in your account after processing.

4. Shipping Costs
- For defective or incorrect items, we will cover the return shipping costs.
- For other returns (e.g., change of mind or incorrect order), customers are responsible for return shipping fees.
- Due to dropshipping, return shipping fees to international suppliers may vary and can be costly. Please review return shipping costs carefully before initiating a return.

5. Non-Returnable Items
- Sale or clearance items are not eligible for return or refund.
- Items marked as "Final Sale" or products purchased during promotions are not returnable.
- Due to hygiene and safety regulations, opened skincare, cosmetics, or personal care products are non-returnable unless defective or damaged.

6. Exchanges
- We do not offer direct exchanges. If you'd like to exchange an item, please follow the return process, and place a new order for the desired product.

7. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately with photos of the issue.
- We will offer a full refund or replacement, depending on your preference.
- In the case of damaged or defective items, we will cover both the return shipping and the cost of replacement.

8. Right of Withdrawal (Applicable to European Union Customers)
- As per EU Consumer Protection Laws, you have the right to withdraw from your purchase within 14 days of receiving your order without providing any reason. This right applies to most goods, except for sealed items like skincare products, that have been opened.
- If you wish to exercise your right of withdrawal, please contact us at [contact email] and follow the return instructions.

9. Cancellation of Orders
- If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before the product has been shipped by the supplier. Once shipped, the return and refund process will apply.

10. Shipping Times
- Please note that international shipments may take up to [X] weeks depending on the supplier's location and customs processing times. You will receive tracking information once your order has shipped.

11. Customs Fees
- Customers are responsible for any customs duties, taxes, or import fees that may be incurred when the product reaches your country.

12. Contact Information
For any questions or assistance with returns, refunds, or exchanges, please contact us:
- Email: [​info@luixir.com]
- Phone: [0034624550948]
- Website: [​luixir.com]