Shipping Policy
At [LUIXIR], we offer free shipping on all orders to the United States and Europe. Please review the details of our shipping policy below for more information on how we fulfill your orders.
1. Shipping Locations
We currently offer free shipping to the United States and Europe. If you are located outside of these regions, please contact us for possible shipping options.
2. Processing Time
- All orders are processed within 2-5 business days.
- Processing time may vary during peak seasons, sales, or promotions. We will notify you if there are any significant delays.
3. Shipping Time
- Once your order is processed, please allow the following time for delivery:
- Domestic Orders (USA): 5-7 business days
- European Orders: 10-15 business days
- Shipping times may vary based on your exact location, but we aim to deliver your order as quickly as possible.
- Please note: International shipments may be delayed due to customs or regulatory checks.
4. Free Shipping
We are pleased to offer free shipping on all orders to the United States and Europe. No minimum purchase is required to qualify for free shipping.
5. Tracking Your Order
- Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
- Please note that tracking information may take 24-48 hours to update in the system.
6. Shipping Carrier
- We use reliable shipping carriers such as [list of carriers] for both domestic and international orders. Depending on the destination, we may use other carriers to ensure timely delivery.
7. Customs and Duties (For European Orders)
- Customers in Europe are responsible for any customs duties, taxes, or import fees that may be incurred when the product reaches your country.
- These charges are separate from the shipping fee and are not included in your total at checkout.
8. Address Accuracy
- Please ensure that your shipping address is accurate before placing an order. We are not responsible for lost or delayed shipments due to incorrect address information.
- If you realize you've entered the wrong address, please contact us immediately at [contact email] to correct it before the shipment is processed.
9. Order Issues
- If there are any issues with your order (damaged, defective, or incorrect items), please contact us immediately within 7 days of receiving the product. We will assist you in resolving the issue by either issuing a refund or providing a replacement.
10. Lost or Stolen Packages
- We are not responsible for lost or stolen packages. However, we will assist you in filing a claim with the carrier if the package is lost in transit.
11. Delivery Delays
- Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs processing, or other unforeseen events.
- If your package is delayed, we will notify you and provide an updated delivery estimate.
12. Contact Information
For any shipping-related inquiries or assistance, please contact us at:
- Email: [info@luixir.com]
- Phone: [0034624550948]
- Website: [luixir.com]